Technical Support

Where do I go to log in?

Please login at http://flightsafety.elearning.aero with the username and password provided to you.

I forgot my password!

Please go to https://flightsafety.elearning.aero/lms/servlet/ekp/resetpassword to reset your password. You'll need to enter your e-mail address there.

If you are an eCommerce client who purchased a course online with a credit card, please use the email address which you provided to us at the time of subscription.

If you were enrolled by your company, please use the email address that was supplied to us. This will most likely be your company email address. In some cases, if you are a new employee, this may be the personal email which you provided to the company.

After I enter my username and password I am brought back to the login screen

Due to some browser settings, the "Wrong Password" notification does not get displayed to you. Please follow the procedure above to reset your password.

I'm using Internet Explorer 9 and after I login I get a "Website Restore Error"

We apologize for the inconvenience and are working on a fix for that issue.

For now, please follow the steps below:

• Ensure that your "Menu" Bar is visible. Right click with your mouse on the gray area on top of the window next to the tabs and ensure that "Menu Bar" is checked
  
  
  
  
• In the menu bar, please go to "Tools-Compatibility View Settings"
  
  
  
  
• Type in "elearning.aero" in the text box and click on the "Add" Button
  
  
  
  
• The website will now appear under the list. You can click the "Close" Button and try logging in again.
  
  
  
  

Do I need any proprietary plug-ins to take your courses?

No. All our courses are built using off-the-shelf tools. You'll need a browser (Microsoft Internet Explorer or Mozilla Firefox) loaded with Flash 9.0 or greater. Our courseware has been tested to run successfully behind the firewalls of many large corporations.

How do I ensure my system is configured properly for eLearning?

Make sure that the "System Check" presented at the main page (after you login) does not show any unresolved items (marked in red or yellow). If there are unresolved items, follow the procedure displayed to remedy the situation.

If you are using a company computer, please contact your technical/IT personnel and advise them to contact us at: eLearningSupport@FlightSafety.com.

Also, please ensure the following:

• Cookies must be enabled for http://flightsafety.elearning.aero
• Popup-blockers for http://flightsafety.elearning.aero must be disabled
• JavaScript must be enabled
• Adobe Flash must be installed

Course slide does not load or displays "Loading..."

It could be that during the transmission of content a network glitch occurred. Please Empty your Cache or Temporary Internet Files and try to launch the Course again.

• Firefox (Windows XP):
  
  From the main tool bar, select "Tools" -> "Clear Recent History".
  
  Select "Everything" from the time range option, check "Cookies" and "Cache" from the list, and click "Clear Now".
• Firefox (Windows Vista/7):
  
  Click the "Firefox" buttons the top left corner of the window, and select "History" -> "Clear Recent History".
  
  Select "Everything" from the time range option, check "Cookies" and "Cache" from the list, and click "Clear Now".
• Internet Explorer: Go to [Tools->Internet Options->General Tab->Browsing History->Delete] and then click Delete Files in the Temporary Internet Files section (top one)