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Coronavirus (COVID-19)

At FlightSafety, safety is the foundation of everything we do.

The COVID-19 pandemic has created a constantly changing landscape. We will continue to issue operational updates as they become available, but I wanted to take a moment to provide reassurance that we are taking all necessary precautions to mitigate the spread of the virus and keep our clients and employees safe.

First, all FlightSafety simulators and facilities are thoroughly cleaned and disinfected in accordance with the guidelines of the Centers for Disease Control and Prevention and the World Health Organization.

Second, to keep those who train with us safe, we will work with you to reschedule your training in the event of government or company travel restrictions or if you believe you have been in contact with an infected person.

We will continue to keep you informed as we all progress through the changing circumstances surrounding the situation.  Please see our COVID-19 update below.

Thank you.

Brad Thress
President and CEO

 

COVID-19 Update – July 9, 2020 

The recent increase in reported cases of the COVID-19 virus indicates that it may be with us for some time. To help ensure your health and safety while at our facilities now and in the future, we continue to evaluate and introduce additional protocols that strengthen our ongoing measures.

In addition to the robust cleaning practices already in place before each training session, the interiors of our flight simulators and other high-touch surfaces now undergo long-lasting biocide and viricide treatments, which will be refreshed every 90 days. We are also installing continuously self-cleaning door handle wraps at all our facilities. These new generation nanospectic wraps use light activated crystals to oxidize and destroy pathogens without the use of harsh chemicals.

We are also evaluating an ionization system to treat the fresh air supply at our facilities. Studies show this can be effective against COVID-19 and other viruses. It will be installed if testing confirms the efficacy of the system when combined with our other protocols, and if it will not result in dust collection on simulator display surfaces.

Finally, as a reminder, the current requirements for entry to FlightSafety facilities include:

While in the facility, everyone must:

Your support and understanding during this challenging period are most appreciated. As always, please contact your facility manager if you have any questions or concerns.

COVID-19 Update - May 1, 2020 

Thank you for your support and understanding over the past few months as together we have been dealing with the challenges of the COVID-19 virus. We certainly look forward to the return of flight activities and to providing the service and support you are accustomed to at our Learning Centers.

While concerns over COVID-19 continue, please know that the health and safety of our customers and teammates while at our facilities remains of paramount importance. We are taking all necessary precautions to mitigate the spread of the virus. All FlightSafety simulators and facilities are thoroughly cleaned and disinfected in accordance with the guidelines of the Centers for Disease Control and Prevention and the World Health Organization.

Early into the COVID-19 outbreak, and well before the pandemic was declared, we implemented numerous protective protocols at all FlightSafety facilities. As the situation developed, and more information became available, we updated and added to these important procedures.

While many are taking advantage of our LiveLearning and Online Ground School programs, the following protective measures are currently in place to help ensure the safety of those who are training at a Learning Center:

Facility Access

  • Anyone who has recently experienced symptoms of acute respiratory illness may not enter a FlightSafety facility unless, within the preceding 24 hours, they are:
    • Not using fever-reducing or other symptom-reducing medicines such as cough suppressants, and
    • Fever free, and
    • Asymptomatic
  • Anyone who is feeling unwell after entering the facility is required to leave immediately.

Cleaning and Disinfecting Protocols

  • Disinfecting wipes and hand sanitizers are provided in high traffic areas such as customer support counters, cafeterias, training areas and bathrooms, etc. Use of disinfecting wipes is encouraged prior to coming in contact with surfaces such as doorknobs, keyboards, remote controls and desks.
  • Sanitization of breakrooms, food service areas, coffee stations and other similar locations is completed every hour.
  • Single use and reusable face masks, and disposable non-latex gloves are available at our facilities. Bringing your own face covering and gloves is certainly acceptable.
  • All contact surfaces in the flight training devices are cleaned daily using an alcohol-based cleaning agent known to be effective against COVID-19. In addition, the surfaces are wiped prior to each training event and during crew seat changes.
  • The FAA and EASA have temporarily waived the requirement to don oxygen masks or use headsets during simulator training.

General Safety Practices and Precautions

  • Guidance from the Centers for Disease Control is posted in high traffic areas to recommend and reinforce good hygiene practices.
  • We have eliminated the need to check in with a customer support representative on day one of training. Customers should proceed directly to classrooms, and place their certificates and identification in supplied envelopes. Credentials are returned within an hour.
  • Classroom doors remain open all day to reduce touch points. This is supported by a quiet hallway policy to ensure effective learning.
  • The chairs in break and leisure areas have been removed or reduced in number, and tables placed at least six feet apart.
  • Any communal items not individually packaged or easily dispensed have been removed.
  • Minimal staffing levels are maintained at the facilities.
  • Social distancing practices are utilized wherever possible.

Here are just a few of the comments we have received from customers who have recently trained at one of our Learning Centers.

“The cleaning staff were fantastic and great to see so much hand sanitizer available. The simulator was spotless, and the communal areas were very clean too. Thank you so much”.

“Everything kept extremely clean during the covid-19 pandemic. I was extremely impressed with the dedication of the maintenance/cleaning staff”.

“I really appreciated the COVID19 precautions! Thank you for the aggressive precautionary steps to keeping everyone safe”.

 “Your facilities are so clean, and with the Covid-19 virus, I never felt uncomfortable in the building”.

While we hope we have seen the worst, know that we take every situation seriously. In the event an individual advises us that they are suspected of, or confirmed to have COVID-19, they are required to depart and remain away from the facility. All areas where they had access receive an additional detailed cleaning. Others who may have been exposed to the individual may continue to train provided they remain asymptomatic and comply with recommendations from the CDC and WHO, which are:

  • Self-screen for fever daily, and not report to the facility if they have a temperature of greater than 99.5° F [37.5° C]
  • Self-monitor for symptoms and go home if feeling sick.
  • Wear a face mask at all times while in the facility for 14 days after being exposed to the virus.

We appreciate your patience during this challenging time and look forward to seeing you soon. As always, please contact your Learning Center Manager if you have any questions or concerns.