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Last Updated: January 1, 2023



1. Nature of these Terms and Conditions

These Terms and Conditions of Sale (“Terms and Conditions”) are incorporated by reference into each training services agreement (the “Services Agreement”, together with these Terms and Conditions, the “Agreement”) entered into between the customer named in the Services Agreement (“Customer”) and FlightSafety International Inc. or any of its subsidiaries or related entities (“FlightSafety”). Individuals trained pursuant to the Agreement are referred to as “Clients.” If the Services Agreement has expired or is otherwise not in effect, and FlightSafety permits services to be provided, Customer agrees that FlightSafety will conduct such training pursuant to these Terms and Conditions. All other terms and conditions, including those set forth in any purchase order or request for proposal provided by Customer, are expressly excluded, and Customer agrees that the Agreement is the entire and exclusive understanding of the parties. In the event of a conflict between these Terms and Conditions and the Services Agreement, the Services Agreement controls.

2. Training Services

a. FlightSafety will provide the services described in the Services Agreement (the “Services”) at the appropriate FlightSafety facility in accordance with applicable laws and regulations. FlightSafety Instructors providing the Services will be appropriately certified and trained in accordance with legal and regulatory requirements, and all simulators and other training devices will be maintained and operated in accordance with all applicable laws and industry standards.

b. Customer authorizes FlightSafety to contact Clients to schedule and receive the Services. To facilitate FlightSafety’s provision of the Services, Customer agrees to take the following actions relating to Clients: (i) promptly provide accurate means of contacting Clients as requested by FlightSafety; (ii) obtain any legally-required consent(s) from Clients relating to Customer’s sharing of personal data with FlightSafety, including any consents as may be required under the General Data Protection Regulation (“GDPR”) (including cross-border transfers) and any other federal, state/provincial, or local law or regulation governing disclosure, sharing, or use personal data or information necessary to provide the Services (“Consents”); (iii) provide copies of all Consents to FlightSafety promptly upon request and reasonably in advance of provision of Services to ensure regulatory compliance; (iv) advise and assist Clients to obtain the proper work permit, visa, or other legally required authorization to enter the country in which FlightSafety will provide the Services; (v) prior to scheduling any Services, notify FlightSafety of any Clients no longer authorized to receive the Services; and (iv) provide to FlightSafety all necessary prerequisite documentation for each Client prior to the start of Services including, where applicable, valid and current pilots licenses, certificates and supporting documentation.

c. When maintenance training is requested at a Customer’s location, such training will be presented as “theory only.” If Customer requests “practical” training in addition to the theoretical training, where Customer’s aircraft will be utilized during the performance of such training, Customer agrees to enter into a separate agreement related to that training. Customer agrees that any requested in-aircraft training, “practical” maintenance training using Customer’s aircraft at Customer’s location, or the provision of crew services will be governed by a separate agreement.

d. Any changes to the Services Agreement are valid only if described in an addendum signed by both parties.

3. Fees and Payment

a. Payment is due thirty (30) days from receipt of the relevant invoices by electronic transfer in the invoiced currency. FlightSafety will not accept any deductions or set offs to the invoice amount and does not provide discounts for early payment.

b. Past due amounts will be subject to an interest charge at the rate of one and one-half percent (1.5%) per month on the outstanding balance. Customer agrees that it will pay FlightSafety’s reasonable legal and other expenses incurred in the collection of past due amounts. FlightSafety may deny or postpone Services when Customer is not in compliance with payment terms.

c. FlightSafety will include on its invoice any withholding or other taxes (sales, use, VAT, GST, HST or the like), if any, that are or become due on the payments from Customer. Customer acknowledges that the failure to include such amounts does not relieve Customer of its responsibility for taxes owed.

d. All rates are subject to escalation on each annual anniversary of the effective date of this Agreement. Unless the Services Agreement states otherwise, rates will be adjusted by the percent increase, if any, set forth in the U.S. Government Consumer Price Index-All Urban Consumers (CPI-U), not seasonally adjusted for the most recently available twelve-month period ending three months prior to the applicable effective-date anniversary.

e. Customer acknowledges that the Services and the instructional devices and materials used for the Services may change from time to time due to regulatory and legal requirements. Pricing adjustments or surcharges may be made to account for such changes, which may include, without limitation, amendments to training programs, certification requirements, or other instructional modifications to ensure regulatory compliance. These additional charges will be invoiced if applicable.

f. Subject to any legal requirements to the contrary, Customer agrees to pay all of FlightSafety’s reasonable expenses, including, among other things, transportation, food, and lodging for any Services requiring travel of a FlightSafety employee.

g. Applicable aviation regulations limit the number of individuals that can be trained in any single training event making proactive reservation management critical to ensuring training availability. If FlightSafety has allocated a training slot to the Customer or Client and such training is subsequently cancelled by the Customer or Client, the following cancellation fees will be applied based on the applicable training event price under the Services Agreement: (i) 50% for cancellations between thirty (30) and fourteen (14) calendar days prior to the training start date; and (ii) 100% for cancellations made within thirteen (13) calendar days of the training start date. For the avoidance of doubt, rescheduling of training by the Customer or Client within thirty (30) calendar days of the training start will be treated as a cancellation.

4. Termination

Notwithstanding any termination provisions set forth in the Services Agreement, either party may terminate all or a portion of this Agreement for a material breach of material obligations by the other party, if such breach is not cured after fifteen (15) days after written notice is given by the terminating party to the breaching party (provided, that, if the breaching party has begun to cure within such period, the terminating party shall allow an additional five (5) day period to cure such breach). Either party may terminate this Agreement if the other becomes insolvent, makes an assignment for the benefit of creditors, is adjudged bankrupt or if a receiver is appointed for the whole or any part of its assets. Regardless of the reason for termination, FlightSafety will be entitled to payment for any Services performed or in progress at the time of termination. FlightSafety reserves the right to immediately terminate the Agreement, in whole or in part, if FlightSafety determines, in its sole discretion, Customer and/or its Clients or representatives are or may be in violation of Section 7.

5. FlightSafety Materials

Except as may be otherwise agreed to in writing, FlightSafety owns all rights, title, and interest in and to any and all pictures, prints, motion pictures, audio or visual tapes, artists’ renderings, plans, ideas, inventions, data, tools, media, documentation, training or course materials, syllabi, courseware, software, reports, concepts and any other materials, created or developed by FlightSafety in connection with this Agreement (the “FlightSafety Materials”), and all FlightSafety Materials are and will remain the exclusive property of FlightSafety. Subject to the terms of this Agreement, FlightSafety grants Customer and Clients a limited, non-exclusive, non-transferable, non-assignable, revocable license to use the FlightSafety Materials solely in connection with the Services. The FlightSafety Materials are not intended for use in-flight or in maintenance operations. Customer may not copy, modify, or create derivative works based on, distribute to others or transfer the FlightSafety Materials without written consent from an authorized FlightSafety representative.

6. Customer Materials

Except as may be otherwise agreed to in writing, the parties agree that Customer owns all rights, title, and interest in and to any and all training materials provided by Customer, including all paper manuals, courseware, and documents necessary to deliver the training syllabi (the “Customer Materials”). Subject to the terms of this Agreement, if Customer provides Customer Materials for purposes of the Services, Customer grants FlightSafety a limited, non-exclusive, non-transferable, non-assignable, revocable right to use the Customer Materials solely in connection with Services. Such Customer Materials may not be copied, distributed to others, or transferred to others for any reason.

7. Compliance with Laws and FlightSafety Policies

The parties will comply with all applicable local, state, and federal laws, orders, regulations, and rules in their performance of this Agreement, including Section 612 of Vision 100-Century of Aviation Reauthorization Act, as amended. Customer represents, warrants, and covenants that: (a)  the technical information (and any related materials) received from FlightSafety will not be (i) used by or shared with any individual or entity of the government of the Crimea region of Ukraine, Cuba, Iran, North Korea, Sudan, or Syria or any other countries or regions for which the United States maintains a comprehensive sanctions program; or (ii) any individual, organization, or entity included on the U.S. list of restricted or prohibited persons or entities (including, without limitation, the U.S. Office of Foreign Assets Control List of Specially Designated Nationals and Blocked Persons, U.S. Bureau of Industry and Security – BIS-Entity List, BIS List of Denied Persons, BIS Unverified List, U.S. Directorate of Defense Trade Controls list of Debarred Parties, and similar and applicable lists issued by the European Union; (b) it is not under the control of, or a national or resident of, any embargoed country or region or listed as a restricted or prohibited person on any of the above lists; (c) to the extent applicable, it complies with (i) the United States Foreign Corrupt Practices Act of 1977, as amended (the “FCPA”), (ii) the UK Bribery Act 2010 (the “UKBA”), and (iii) all other similar or equivalent anticorruption and/or anti-bribery laws applicable to Customer (collectively, the “Anti-Corruption Laws”); and (d) it will not, without FlightSafety’s express prior written consent, resell any of the Services. Without limiting the generality of the foregoing, Customer shall, and shall cause its representatives to, comply with the Anti-Corruption Laws, including maintaining and complying with all policies, procedures and controls to ensure continued compliance with all applicable Anti-Corruption Laws. Customer and its personnel shall comply with any policies and procedures of FlightSafety of which FlightSafety may provide Customer with reasonable advance notice and shall execute and/or cause its personnel to execute any acknowledgement, certifications or other documents in connection therewith.

8. Indemnification

Customer hereby agrees to indemnify, defend (with competent and experienced counsel reasonably acceptable to FlightSafety) and hold harmless FlightSafety and its affiliates, and their respective shareholders, directors, officers, employees, and agents (the “FlightSafety Indemnified Parties”) from and against any claims, liabilities, rights, demands, suits, matters, obligations, damages, losses, actions or causes of action, of every kind and description, in law or equity, whether based in tort, contract, or any other theory of legal recovery (each, a “Claim”) relating to or arising out of (a) acts or omissions of Customer or its officers, directors, employees or agents in the performance of Customer’s obligations under this Agreement, (b) a breach of this Agreement by Customer or Customer’s failure to ensure compliance of a Client’s obligations, or (c) incidents or accidents of any nature involving aircraft controlled by or utilized by any Customer, its clients or representatives  including any damage to aircraft. Customer agrees that its obligation hereunder includes payment of reasonable legal fees, costs and disbursements incident to establishing the right to indemnification.

9. Limitation on Liability


10. Confidentiality

The parties agree to hold the terms of the Services Agreement and all information provided by either party regarding such party’s business and operations in strict confidence and not to disclose them to any other person. All confidential information provided under this Agreement shall be used solely for the purposes of the Services and shall not be disclosed to any third party without the prior consent of such providing party. The foregoing shall not be applicable to information that is publicly available when provided or which thereafter becomes publicly available other than in contravention of this Section 10 or which is required to be disclosed by any regulatory authority in the lawful and appropriate exercise of its jurisdiction over a party, any auditor of the parties hereto, by judicial or administrative process or otherwise by applicable law or regulation.

11. Personal Data

For purposes of this Agreement: “Data Laws” include any applicable data privacy, data protection, data security, or data breach notification law, rule, or regulation; and “Personal Information” means information that identifies or can reasonably be used by the anticipated recipient to identify a natural person, or is otherwise regulated as personal information under any applicable Data Law. Customer retains control of Personal Information and remains responsible for its compliance obligations under the applicable Data Laws, including providing any required notices and obtaining any required consents, and for the instructions regarding the Personal Information that Customer gives to FlightSafety. FlightSafety will collect only the Personal Information necessary to provide and improve the Services and will use such information in accordance with its Privacy Statement, available at

12. Professional Conduct

As part of Services provided under this Agreement, it is FlightSafety’s expectation that both parties will maintain professional conduct and treat each other with respect and dignity throughout the course of this Agreement.

13. Governing Law

This Agreement shall be governed and construed in accordance with the laws of the United States and the State of New York. Any legal action relating to this Agreement will be instituted exclusively in the federal or state courts located in Franklin County, Ohio. The parties waive all rights to a jury trial.

14. Miscellaneous

Customer may not assign or delegate any of its rights or obligations under this Agreement, without the written consent of an authorized FlightSafety representative. FlightSafety may assign freely this Agreement with written notice to Customer. This Agreement binds and benefits the parties and their respective permitted successors and assigns. Other than routine communications made in the ordinary course of performing any obligations under this Agreement, all notices or other communications required or permitted to be given under this Agreement must be in writing. In case any provision in this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction all other valid, legal, and enforceable terms will remain in effect. This Agreement constitutes the final agreement between the parties on the matters contained herein and supersedes all prior and contemporaneous negotiations and agreements between the parties. The failure of either party at any time to require the performance by the other party of any term of this Agreement will not affect such party’s right thereafter to enforce the same, nor shall the waiver by either party of any breach of any agreement, term, covenant or condition hereof be held to be a waiver of any succeeding breach of any such agreement, term, covenant and condition itself.

15. Force Majeure

FlightSafety shall not be responsible for a failure or delay of obligations under this Agreement to the extent performance of such obligation is prevented or delayed by reason of breakdown, accident, casualties, acts of God, riots, insurrection, war (declared or undeclared), terrorism, terrorist threats, or other criminal conduct or civil unrest, fire, flood, severe weather, sabotage, epidemic, pandemic or a similar global health crisis, strikes, lock-outs, or labor or civil disturbances, actions of governmental authorities,  governmental requests, restrictions, laws, regulations, orders, omissions or actions, restraints or delays impacting power, storage, transportation, or supplies, such as telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials, embargoes, or unforeseen circumstances or any other similar or dissimilar events or causes beyond FlightSafety’s reasonable control.  In the event a force majeure event is, in FlightSafety’s reasonable opinion, likely to last in excess of 90 days, FlightSafety may, in its discretion and with no further obligations or liabilities, terminate this Agreement effective upon the date of written notice to Customer.