To meet the needs of aircraft operators, students and instructors, and deliver the highest levels of customer service and availability, the following scheduling policies have been established.

CANCELLATION POLICY

Cancellation Fees. Proactive reservation management is critical to ensuring training availability and cancellations disrupt continuity in operations to all customers and service delivery. As a result, the cancellation fee of $5,000 USD is charged for scheduled training events cancelled by Customer or Client between thirty (30) and one (1) calendar days prior to training commencement date. This cancellation fee applies to Pilot Initial, Recurrent, Prior Experience/Upgrade, Transition and Single Pilot Exemption Training only. Customer’s training slot for the date, program, and location is forfeited by Customer immediately upon cancellation and may be filled immediately by FlightSafety in its sole discretion. For the avoidance of doubt, this cancellation fee will apply regardless of whether FlightSafety is able to fill Customer’s cancelled slot. If the cancelled training slot for the program and course is rescheduled and commenced by the Customer or Client within ninety (90) calendar days of the original training start date, this will not be treated as a cancellation, and the cancellation fee will be waived.

If Customer or Client does not attend a scheduled training course without first notifying FlightSafety (i.e., No Show), Customer will be responsible for 100% of the applicable rate for the course as listed in the Agreement. For the avoidance of doubt, notifications received the same day as the training start date will be considered a No Show.

RESERVATION POLICIES

• Pilot Initial – For pilot initial training, FlightSafety requires a valid pilot name to book a reservation.
• All Other Pilot Training – FlightSafety requires a valid name within 90-days of the course start date or reservation is subject to cancellation.
  
• Non-Pilot Training – For all non-pilot training events, FlightSafety requires a valid name within 31-days of course start date or reservation is subject to cancellation. This includes courses for maintenance technicians, cabin attendants, dispatch, and all other non-pilot training.
• TBA Purchase Program – FlightSafety’s TBA Purchase Program (TPP) allows a customer to book a reservation without a valid name so long as the customer has purchased an Initial Pilot and/or Recurrent Pilot. To participate in the TBA Purchase Program, the customer must have a current training agreement in place.